Return the item with its original packaging to:

Hockey Underground
50 Mill Rd
Freeport, NY 11520

EXCHANGES:
We understand that sometimes items do not fit exactly the first time, therefore,
Hockey Undergrouns USA will gladly exchange any products purchased from our site. Please contact us for
return/exchange information. Customer must pay for shipping both directions!

REFUNDS: Refund returns are subject to a 15% restocking fee plus the original cost of shipping.
That the original cost of shipping will be charged back to the customer regardless of whether the original
shipping was free. (i.e. customer orders a skate for $150 with free shipping…the customer will receive a
refund of $150 minus the 15%, minus cost of original shipping). We will process your refund within 7 days of receipt.
Please allow up to 2 billing cycles for the credit to appear on your credit statement.

EXPRESS EXCHANGE: Express service is available for a $5 fee. If upon receipt of products the customer desires a new item
sent out immediately then the express service is for you. We can charge your credit card for the new item plus shipping
(there is no Free Shipping on exchanges) and the $5 fee; then, when the original item is received, we will refund you the
full price of the original item. There are several costs to us for doing this…thus the $5 fee.

CLEARANCE/CLOSEOUT ITEMS: Clearance or Closeout items can NOT be returned or exchanged, and all sales are FINAL.
All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis.

All products sold by Hockey Underground USA are brand new, first quality (unless otherwise noted) with full factory warranties.
Please check all items upon receipt, if the items seemed damaged or used please report this to us immediately. NO returns
will be accepted of used items! Please, when trying skates on, only wear them indoors on carpet.