TERMS & CONDITIONS
All Returns or Exchanges must be completed within 30-days of original shipping date.
All items must be new, unused, and in the original box and packaging. Please make sure the item(s) you wish to return meet
this criteria before proceeding to the return steps below.
RETURN INFORMATION ABOUT SPECIFIC ITEMS
Sharpened Skates are NOT Exchangeable or Returnable. Do not sharpen skates
until you are sure that they fit correctly.
Special orders, Team Orders, or Other Special Accommodations are NOT returnable
or exchangeable for any reason.
Jocks and Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.
*STICKS: Most Major Manufacturers provide Warranty services directly. For
a reference guide of manufacturers
warranty information with web links and phone numbers regarding composite
sticks and shafts
Return the item with its original packaging to:
Hockey Underground
50 Mill Rd
Freeport, NY 11520
EXCHANGES:
We understand that sometimes items do not fit exactly the first time, therefore,
Hockey Undergrouns USA will gladly exchange any products purchased from our
site. Please contact us for
return/exchange information. Customer must pay for shipping both directions!
REFUNDS: Refund returns are subject to a 15% restocking fee plus the
original cost of shipping.
That the original cost of shipping will be charged back to the customer regardless
of whether the original
shipping was free. (i.e. customer orders a skate for $150 with free shipping...the
customer will receive a
refund of $150 minus the 15%, minus cost of original shipping). We will process
your refund within 7 days of receipt.
Please allow up to 2 billing cycles for the credit to appear on your credit
statement.
EXPRESS EXCHANGE: Express service is available for a $5 fee. If upon receipt
of products the customer desires a new item
sent out immediately then the express service is for you. We can charge your
credit card for the new item plus shipping
(there is no Free Shipping on exchanges) and the $5 fee; then, when the original
item is received, we will refund you the
full price of the original item. There are several costs to us for doing this...thus
the $5 fee.
CLEARANCE/CLOSEOUT ITEMS: Clearance or Closeout items can NOT be returned
or exchanged, and all sales are FINAL.
All clearance or closeout items have limited quantities and are sold on a
first-come, first-serve basis.
All products sold by Hockey Underground USA are brand new, first quality (unless
otherwise noted) with full factory warranties.
Please check all items upon receipt, if the items seemed damaged or used please
report this to us immediately. NO returns
will be accepted of used items! Please, when trying skates on, only wear them
indoors on carpet.
All tags must be attached and original packaging must be included with returned
items.
